Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your mattress to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@mattresses4you.co.uk. Please note that returns will need to be sent to the address provided by one of our team members.

If your return is accepted, we’ll send you a return confirmation email, as well as instructions on when our third party couriers will arrive at your address to pickup the mattress. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at hello@mattresses4you.co.uk.

Damages and issues
Please inspect your mattress upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right straight away.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mattresses4you.co.uk.